Ticketing Information
Ticket Bookings
Ticket purchases can be made via wheelercentre.com or at our box office 1 hour before the event (unless the event is sold out). To check ticket availability please visit the event page.
We can only accept card payments both online and in person at this time.
When you complete a booking with us, we ask for personal details such as your name, billing address and email address to assist us with:
- Contacting you when there is an important change to the event or if an event is cancelled
- Verifying the credit card purchase
- Or to ensure we send you the ticket or event access information
Our booking process is secure – our systems utilise industry-standard encryption – and your credit card details remain completely confidential. If you have any concerns or queries, please contact us. You can also read our privacy policy here.
Ticket Pricing
We currently offer discounted or complimentary tickets for:
- Concession Card Holders – These include all government issued means tested concessions such as Pension Card, Healthcare Card and Carer Cards.
- Companion Card Holders – Enables 1 complimentary ticket. Additional charges may apply for food and beverage or merchandise packages.
- First Nations Audiences – The Wheeler Centre endeavours to uphold ticketing policies that encourage and enable all people to be part of the conversation. In recognition that First Nations communities have historically been marginalised and face ongoing barriers to attendance at arts and culture events, The Wheeler Centre offers First Nations audiences free tickets to selected events. Complimentary tickets for First Nations communities are offered by many arts and cultural organisations across Australia.
- Seniors Card Holders
- Students – Full-Time and Part-Time Students, including Primary and Secondary School students.
- Under 30’s – Available to anyone aged 29 years of age and under
- We do not want cost to be a barrier for anyone to experience events presented by The Wheeler Centre so we are pleased to operate a No One Turned Away For Lack of Funds system. We have an allocation of tickets available for those who are not in a position to purchase a ticket right now.
Discounts and complimentary ticket offerings are available for selected events. Concession cards must be valid at the time of booking. The Wheeler Centre (TWC) reserves the right to refuse entry to an event when a ticket holder cannot produce a valid ticket or provide proof of age or proof of a concession entitlement.
Group Bookings
Discounts for Groups: We believe that sharing unforgettable experiences is even better when done together. That’s why we offer exclusive discounts for groups of six or more on selected events.
Book Now, Pay Later: We understand that organising a group event can sometimes be a logistical challenge. That’s why we offer the convenience of booking now and paying later. You can secure your tickets now, and then finalise your group numbers and payment up to 7 days prior to the event. No more stress or rush!
Personalised Service: We value your unique needs and preferences. Our dedicated ticketing team is here to provide you with personalised assistance throughout the entire booking process. Whether you have specific seating requests or need guidance in selecting the perfect event for your group, we’re here to help. Sit back, relax, and let us take care of the details.
Make an enquiry with our ticketing team via ticketing@wheelercentre.com.
Community Tickets Program
Are you a local or regional Not For Profit organisation looking to bring a group to one of our events? At the Wheeler Centre we’re committed to removing barriers and creating meaningful access to all our events to ensure everyone is included in the conversation.
We can offer up to 10 complimentary tickets for groups who might not be in a position to purchase tickets due to a range of barriers. For further details or to make an enquiry, please get in touch with our ticketing team via ticketing@wheelercentre.com.
School Groups
If you are a teacher and would like to make a booking for your group of students, please contact ticketing@wheelercentre.com to submit a school booking request.
Ticket Delivery
When purchasing tickets, you will be given the option to have your tickets emailed to you as either a Digital Mobile Ticket or as a .pdf attachment. All Digital Mobile Tickets are also stored in your Wheeler Centre online account in Upcoming Events. If you are unable to locate your tickets, please contact us to have them sent to you again.
Accessibility
The Wheeler Centre is dedicated to providing exceptional ticketing services to audience members with access requirements. All ticket buyers will be given the opportunity to notify us of all access requirements when booking online. If you require further information, please contact our Box Office on 03 9094 7809 or ticketing@wheelercentre.com, or visit our Accessibility page here.
Book Purchases
For select events, you may be given the option to pre-purchase a copy of relevant books at the time of your online purchase. Once these have been purchased, the books will be available for collection at the venue from the bookseller. If you pre-purchase a book but are unable to attend your event, please email ticketing@wheelercentre.com and we can provide the bookseller’s contact details for you to organise collection and/or postage.
Online Events and Livestreams
If you have purchased a ticket for an online event, you can access the stream from your Wheelercentre.com account in the Digital Events section.
For all free live streamed events, you will find the stream available on the event page or our YouTube channel.
The Wheeler Centre aims to release as many of its events digitally for free after the event, either via our YouTube channel or our podcast. This is dependent on a number of factors and not always guaranteed. If you have any questions regarding access to digital events, please contact our ticketing team here.
Refunds and Exchanges
As per our Terms and Conditions of Sale, The Wheeler Centre adheres to the Code of Practice for the Ticketing of Live Events in Australia. As such, refunds, cancellations and exchanges will not be offered except as required by law and according to the Code of Practice.
Under special circumstances, and only at the discretion of The Wheeler Centre, a refund may be offered if the request for a refund is made no later than 48 hours before the event. A request for a ticket refund must be made in writing and addressed to ticketing@wheelercentre.com.
If an event is rescheduled or cancelled, you will be offered a full refund.
If you can no longer make the event and would like to resell your ticket, Tixel are now our authorised reseller, and provide a safe and easy place for you to sell your ticket to another fan.
To sell your ticket please go to tixel.com/sell and follow the prompts. If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale by selecting the ‘make my listing private’ option at the final step.
If you have any further queries, please contact us directly. You can read the Wheeler Centre’s Ticketing Terms and Conditions here.