Health & Safety
We can’t wait to welcome you to the Wheeler Centre.
The Wheeler prioritises the health and safety of its staff and visitors. Here is some useful information to help us support you during your visit.
You can view our conditions of entry here.
Safety
Arriving at The Wheeler Centre or partner venue
We recommend you arrive at least 30 minutes prior to your event to allow time to familiarise yourself with the venue and its amenities. As our events are generally presented at venues within Melbourne CBD, we suggest planning your journey in advance and reading your event reminder email to be notified of any significant events that may affect your journey. Where possible, please arrive with your full group to be seated together.
Entry to The Wheeler Centre or partner venue
The Wheeler Centre is accessed via Little Lonsdale Street by use of either stairs or ramp. For information regarding access to one of our partner venues please visit the relevant event page for full details.
Security
The Wheeler Centre works closely with the State Library Victoria Security team and Victoria Police to ensure the safety of our visitors.
The Centre’s policies and procedures are regularly reviewed and updated in accordance with government advice.
Health
Face Masks
Under the updated Victorian government guidelines in effect from Friday 25 February 2022, masks are no longer required at many indoor settings. However, The Wheeler Centre recommends audience members wear masks where social distancing is not possible.
Hygiene
We have hand sanitiser readily available at Wheeler Centre events and have more frequent and enhanced cleaning of bathrooms and surfaces during and after events.
Feeling Unwell?
Please stay home if you have COVID-19 or any symptoms, including a sore throat, dry cough or a fever. If you have been instructed to isolate, please help us keep our staff and community safe and do not attend The Wheeler Centre.
If you have been in contact with someone who has tested positive for COVID-19, we recommend you do not attend until you have received a negative test result and followed all current health advice to ensure the safety and wellbeing of others.
If you are no longer attending a Wheeler Centre event for any of the above reasons, we will happily credit your account the price of your ticket. Please contact our ticketing team during on ticketing@wheelercentre.com to arrange.
Physical Distance
Help us practice physical distancing whenever possible. When able to do so, please maintain a 1.5m distance from others. When you arrive at the Wheeler Centre, you may be required to queue 1.5m apart down the access ramp and along Little Lonsdale Street.
We appreciate your support and ask that you please be patient and respect staff, guests and other audience members when visiting the Wheeler Centre. Failure to comply with staff instructions may result in you being asked to leave the premises.
Thank you for doing your part to keep our community safe.
The Wheeler Centre ushers are available to safely assist with any questions or any access needs. If you require further information please contact the team via ticketing@wheelercentre.com.