Governance and Policies

1. COMMITMENT TO CHILD SAFETY

All children who participate in programs at or through The Wheeler Centre (TWC) have a right to feel and be safe. The welfare of the children in our care must be a priority for TWC; TWC has a zero-tolerance approach to child abuse and harm. TWC aims to create a child safe and child-friendly environment where children feel safe and have fun while participating in our programs.

More information about our commitments to the Child Safe Standards can be found in our Child Safety and Wellbeing Policy. For a copy of this policy, please email feedback@wheelercentre.com. 

2. CHILD SAFETY AND WELLBEING POLICY

TWC’s Child Safety and Welling Policy outlines our commitment to upload the 11 Child Safety Standards, namely that TWC will ensure:

• a culturally safe environment in which the diverse and unique identities and experiences of Aboriginal children and young people are respected and valued;
• child safety and wellbeing is embedded in organisational leadership, governance and culture;
• children and young people are empowered about their rights, participate in decisions affecting them and are taken seriously;
• families and communities are informed and involved in promoting child safety and wellbeing;
• equity is upheld and diverse needs respected in policy and practice;
• people working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice;
• processes for complaints and concerns are child-focused;
• staff and volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training;
• physical and online environments promote safety and wellbeing while minimising the opportunity for children and young people to be harmed;
• implementation of the Child Safe Standards is regularly reviewed and improved; and,
• policies and procedures document how the organisation is safe for children and young people.

3. GENERAL EXPECTATIONS 

In adhering to the Child Safety and Wellbeing Policy, TWC Board Members, leadership staff, employees and/or volunteers will:

• Obtain and maintain a current Working With Children check if their role interacts with children and young people;
• Adhere to The Wheeler Centre Code of Conduct at all times;
• Take all reasonable steps to protect children from abuse whilst treating everyone with respect;
• Listen and respond to the views and concerns of children, particularly if they are telling you that they or another child has been abused or are worried about their safety or the safety of another;
• Promote the cultural safety, participation and empowerment of Aboriginal and Torres Strait Islander children;
• Uphold equity and respect the diverse needs of children;
• Report any concerns to a TWC manager or member of the leadership team;
• Call the police if a child is in immediate danger or if there is a reasonable belief that a child has been harmed;
• If an allegation of child abuse or harm is made, ensure a prompt response to ensure that the child is safe; and,
• Encourage children to speak up within the organisation to ensure that they are empowered to speak if they feel unsafe.
• During their work with TWC, Board Members, leadership staff, employees and/or volunteers will not:
• Exhibit behaviours with children which may be construed as unnecessarily physical;
• Put children at risk of abuse;
• Do things of a personal nature that a child can do for themselves;
• Engage in open discussions of a mature or adult nature in the presence of children;
• Use inappropriate language in the presence of children;
• Discriminate against any child in any manner including culture, race, ethnicity, gender, sexuality or disability;
• Have contact with a child or their family outside of the specified work or event; or,
• Have online contact with a child or their family outside of specific professional communications.

1. COMPLAINTS & PUBLIC INTEREST DISCLOSURE PROCEDURES

This document lays out The Wheeler Centre’s (TWC’s) approach to implementing the Complaints and Public Interest Disclosure Policy.
It deals with formal complaints management; informal feedback; and public interest disclosures (PIDs).

2. COMPLAINTS AND FEEDBACK PROCEDURES

2.1. Formal complaint management

• 2.1.1. Making a complaint

Anyone who wishes to make a formal complaint may do so:

• by email, to feedback@wheelercentre.com
• by mail at GPO Box 1753 Melbourne VIC 3001
• by phone at (03) 9094 7809
• in person at 176 Little Lonsdale Street, Melbourne

The process of lodging a complaint is intended to be accessible to all individuals, including culturally and linguistically diverse individuals, as well as individuals who may require assistance to lodge a complaint. Complainants are entitled to have a support person assisting or representing them during the complaints process.

Though there are no formal requirements, individuals are encouraged to include details on:

• the nature of the complaint
• the time and location of any incident or event which gave rise to the complaint
• any efforts made previously to resolve the complaint
• and other information which may be relevant

Individuals (including staff) who lodge a complaint will be treated respectfully and listened to carefully by TWC Complaints should include a clear issue, the facts surrounding the issue or incident, the impact of the issue or incident, and whether there is a preferred outcome or resolution in mind. While complainants will be treated credibly and respectfully, complainants are asked to remember that they may not know all the facts surrounding the issue or incident.

Complainants will be provided with information on this procedure and will be invited to participate – as far as possible and appropriate – in the ongoing complaint process if they wish. 

• 2.1.2. Investigating a complaint

When a complaint is received, depending on the severity of the issue raised, a staff member may be assigned to investigate the complaint based on their skills, experience, or other suitability. This staff member will gather information regarding the complaint and will then recommend whether the complaint should be addressed informally, through an internal mediation or dispute process, or through a formal investigation; the complainant’s wishes regarding an informal or formal treatment of their complaint will be taken into consideration in this process.

If the complaint is particularly complex or serious, or if the initial investigation recommends it, an external investigator may be appointed by the CEO. The investigating staff member may recommend interim actions if they believe there are immediate risks. If a complaint is found to be false or malicious, it will be discarded.

Complaints will not be handled by the person about which the complaint was made (if relevant), and TWC will ensure that the investigation process is thorough and impartial. The complainant will not be victimised or face repercussions for lodging a complaint.

Anonymous complaints will be accepted and investigated to the extent that the information provided is sufficient; in some cases, anonymous complaints may lack the details necessary to pursue a full investigation.

• 2.1.3. Resolving a complaint

No action will be taken prematurely. TWC will attempt to acknowledge complaints within two days and resolve complaints within four weeks of the investigation beginning. Complaints may be prioritised based on the urgency and seriousness of the matter; after an initial assessment, the complainant will be given an estimated timeframe for the investigation of their complaint.

Following the investigation, the complainant will be informed of the resolution of the complaint, along with reasons for the result and avenues for redress or review. If a resolution has not been reached in this timeframe, TWC will communicate any interim measures to the complainant and indicate a renewed timeline.

• 2.1.4. Record-keeping and ongoing management

TWC’s Complaints and Public Interest Disclosure Policy includes information on how records may be kept. 

2.2. Feedback management 

Individuals giving feedback will be acknowledged withing seven days that their feedback has been received. If they are not satisfied with this response, they may elect to lodge a formal complaint. 

Complainants will be advised that to lodge a complaint, they should place their feedback in writing and email it to feedback@wheelercentre.com, or mail it to the TWC office at 176 Little Lonsdale Street, Melbourne as per this procedure.

 
3. PUBLIC INTEREST DISCLOSURE PROCEDURE

3.1. Making Public Interest Disclosures

To make a PID to IBAC, see: https://www.ibac.vic.gov.au/report.

Anyone can make a PID about Improper Conduct or Detrimental Action; the disclosure needs to be made to the appropriate body, usually the IBAC, the Victorian Ombudsman, or the Victorian Inspectorate.

Some public sector bodies can receive PIDs, but TWC is not authorised to receive PIDs; complaints made to a TWC staff or board member cannot be treated as PIDs and will not be afforded the protections granted to PIDs. PIDs regarding TWC should be made to the IBAC, who will assess the disclosure, investigate it if necessary, and provide TWC with its findings and recommendations.

A PID can be made by an individual or a group. Individuals can make a PID on behalf of someone else, but if so, the legal protections will apply to the person making the disclosure. If making an anonymous PID, the investigating body will not be able to reveal information about the PID to the complainant after the fact, and the investigation may be limited. 

PIDs can be made face-to-face, over the phone, in writing, by email, and by other electronic means (excluding fax); the disclosure should be made in private, and the person receiving the disclosure may record or take notes with the permission of the discloser. 

Individuals do not have to reference the PID Act for the disclosure to be treated as a PID, although complainants may request that their complaint not be treated as a PID, if they wish.

Individuals considering lodging a PID should refer to the IBAC website resources and seek legal advice to ensure the matter constitutes a PID. Other avenues, such as providing feedback, lodging a formal Complaint, or discussing the issue directly with management should be considered. 

3.2. Handling Public Interest Disclosures 

IBAC, upon receiving a potential PID, will assess the disclosure to determine whether it constitutes a PID; IBAC will communicate to the discloser, usually within 45 days, what the outcome of the assessment is. If the matter is determined to be a PID, IBAC will either investigate the complaint, refer it to another agency, or dismiss it. Further information can be found here.

Following the investigation, IBAC will provide notice to the public body implicated, requiring them to conduct further investigations and/or implementing the IBAC’s recommendations.

3.3. Public Interest Disclosure – protections

Individuals who make a PID are provided certain protections under the PIDA. Individuals who make a PID are protected from:

• Being identified as the discloser
• Being fired, disciplined, or bullied at work for making the disclosure (Detrimental Action)
• Being seen to have breached confidentiality or secrecy obligations
• Being sued for defamation
• Civil or criminal liability

These protections apply from when the disclosure is made, regardless of whether the IBAC has determined the matter to constitute a PID. If IBAC determines that the complaint is not a PID, confidentiality of identity does not apply, though the other protections still apply.

If a PID is made on behalf of another, the person making the PID will receive the full protections; the person on whose behalf the PID is made will receive limited protections including confidentiality.

It is an offence to provide false or misleading information when making a PID, or to falsely claim that a complaint is a PID, or – except under certain circumstances – to reveal that a complaint is a PID or is being assessed by the IBAC as a potential PID (for further information, see sections 72-74 of the PIDA: https://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/vic/num_act/pda201285o2012279/. Individuals who have made a PID should ensure that they understand the confidentiality obligations of the PIDA, as should public bodies involved in a PID investigation.

TWC respects the PIDA as an essential part of creating a safe, honest working environment, and will ensure that precautions are in place to prevent staff being subjected to detrimental action for making a PID.

3.4. Public Interest Disclosure – Welfare Management

TWC’s Employee Assistance Program support is available to staff making PIDs and to any staff involved in the disclosure or its investigation (contact CARFI on 1300 737 403). A welfare manager may be appointed to support any affected individuals, and may be an internal staff member or an external contractor.

In considering whether to appoint a welfare manager, TWC would assess the potential likelihood and impact of detrimental action, its capacity to provide support to those involved, and its power to shield those individuals from repercussions.

If appointed, the welfare manager would: oversee and implement immediate welfare needs; advise on the protections of the PIDA and potential outcomes; monitor for detrimental action (retaliation against individuals involved in a PID) or receive disclosures of detrimental action; and help ensure the confidentiality of the individuals involved in the PID. 

The Wheeler Centre prioritises the health and safety of its staff and visitors. Below is some useful information to help us support you during your visit. 

You can view our conditions of entry here. 

This Policy explains how we collect, use, store and share the personal information that we collect from you.

OVERVIEW

The Centre for Books, Writing and Ideas (ABN 97 134 682 189) trading as The Wheeler Centre (Wheeler Centre, we, us or our) supports and amplifies the many voices that make sense of the world through books, writing and storytelling. The Centre is committed to the discussion of ideas to enhance and strengthen the creative connections we share.

Our vision is to inspire curiosity, connection and engagement through the transformative power of storytelling. We engage with audiences online, via direct mail and in person at the Performance Space at 176 Little Lonsdale Street, next to the State Library in Melbourne’s CBD.

This Wheeler Centre’s Privacy Policy explains the measures we take to implement the requirements of the Privacy Act 1988 (Act). It also aims to answer the questions you might have about how we collect, use and disclose the information you share with us, including your personal information. If you have any further questions about the Wheeler Centre’s privacy practices, please contact us.

1. PERSONAL INFORMATION

Personal Information is any detail or an opinion about an individual where their identity is apparent, or can reasonably be ascertained (personal information), whether true or not.

Sensitive Information is a subset of Personal Information and includes information or opinion about an individual’s racial or ethnic origin, political opinion, religious or philosophical beliefs, membership of a trade union, sexual orientation, criminal record, and health, genetic or biometric information (sensitive information).

By using the website located at www.wheelercentre.com (website), including to submit applications to us for fellowships or other programs, to buy or reserve tickets to our events, to subscribe to the e-newsletter or set up an account, you are consenting to The Wheeler Centre making use of the information we collect from you, including your personal information, in accordance with the terms of this policy.

2. WHAT THIS POLICY IS ABOUT

What information we collect from you?

We collect personal information:

• directly from you when you apply for a fellowship, mentorship, award or scheme at the Wheeler Centre, such as the Hot Desk fellowship, Victorian Premier’s Literary Awards, Signal Boost or The Next Chapter writers’ scheme
• directly from you in correspondence, phone calls and other direct means of communication
• directly and indirectly from you when you visit or use the website
• directly from you when you interact with the Centre’s social media accounts
• directly from you when you purchase or reserve tickets to our events through the Website or other correspondence with us
• directly from you when you make a donation
• directly from you when you contact us in regard to accessibility requirements
• indirectly from you via any third-party sites or platforms through which you access our products and services, or interact with us (third party sites)

This information may include:

• information provided in registering to use the website and third party sites – for example, your name, email address, contact details and, if provided, your credit card details
• information provided directly by you as a participant on the website and third party sites, such as information you disclose in forms, discussion forums, on our blogs, in sending messages or emails to us directly or via our social media accounts, YouTube channel, or any other spaces where you are able to make comments
• information provided directly by you to us, such as in applications for Wheeler Centre mentorships, fellowships and administered awards, correspondence, phone calls and other direct means of communication
• information provided directly by you when you book tickets to our events
• information provided directly by you, or on your behalf, to us when advising us of special access requirements prior to or when attending our venues and events
• information provided indirectly by you as a result of your use of the website and third party sites – for example, the frequency with which and the times at which you use the website and third party sites and information about your preferences and interests

Third Party Sites

The Wheeler Centre’s ticketing and Customer Relationship Management (“CRM”) program is hosted by Tessitura Network Inc. as a sub-licensee of Melbourne International Festival of the Arts Limited (ACN 058 535 863), organiser of RISING (“Organisations”). 

When your name and contact details (e.g. address, email and phone numbers) are provided to The Wheeler Centre, such as collection via telephone, in person or through The Wheeler Centre's website ticketing pathway, they are entered into this CRM. These details are collected so The Wheeler Centre can process your current and future transactions as effectively as possible without asking you to provide the same information repeatedly. Your personal information will only be accessed by The Wheeler Centre when and where is appropriate or necessary. However, the Organisations can view your name and contact details.

If you follow a link on the website to a third party site (such as when you buy a ticket or make a donation through Tessitura Network Inc.), any personal information you disclose on that third party site will be subject to that third party site’s privacy policy. In some instances, that third party site may share your information with us in accordance with its privacy policy.

Health and sensitive Information

You may elect to disclose health or sensitive information to us when applying for fellowships, mentorships or awards offered by The Wheeler Centre. This disclosure is most likely to occur where programs or schemes have the objective of increasing diversity in the writers’ community – such as in the case of The Next Chapter scheme – and you may wish to share sensitive information about yourself to demonstrate how you fit with the mentorships’ objectives.

Where we solicit health or other sensitive information from you, we will only use that information for the purpose of assessing your application and for our own internal reporting mechanisms. For any additional purposes, such as reporting to funding bodies or for other external reporting obligations, we will de-identify the data so you will not be able to be identified. Once your participation in the specific scheme or program has finished, any sensitive information will be de-identified. 

When you submit an application to us via the website, the application will be stored on reputable third-party servers some of which are based overseas as disclosed below under the heading ‘security’. If you are concerned about the transfer of your data overseas or the effect this has on your rights and remedies, please contact us and we will work with you to find an alternative solution in accordance with our obligations under the Act.

You may also elect to disclose sensitive information to us when advising of special access requirements prior to or when attending events. We will only use that information for the purpose for which it is provided.

Information collected indirectly from you from the website

In order to provide the website’s users with the best online experience and tailor the site to better suit users’ needs, we collect visitor information related to browser and operating systems. 

Cookies are small data files that a web server places on a user’s hard drive to record aspects of that user’s experience of the website. Cookies enable our system to recognise you when you visit the Website, which helps us track basic visitor information. Where you make online transactions, we also use cookies to assist in providing security for the transaction.

Many web browsers automatically accept cookies but you can disable this function by changing your browser settings.

3. WHAT WE DO WITH THIS INFORMATION

We collect information to improve and expand our audience’s engagement with The Wheeler Centre and the world of writing, books and ideas. We also collect information to provide you with your use of the website.

We may also use your personal information for related purposes such as:

• communicating with you, including advising you of upcoming releases of fellowships, mentorships, awards, features or events
• processing and issuing tickets
• processing and recording donations, grants or sponsorship funds
• to record information about our users’ usage, preferences and behaviour in relation to the Website and third party sites, as well as any site feedback you share with us
• to perform statistical analyses of user behaviour and engagement
• maintaining our relationship with you, including responding to your questions
• performing internal accounting and administration, including for reporting purposes
• protecting you and The Wheeler Centre from fraud
• any other use for which we obtain your permission

 

4. SHARING YOUR INFORMATION WITH OTHERS

The Wheeler Centre recognises the trust you place in us when you give us your personal information. Other than disclosure to service providers (explained below) or as required by law (for example, disclosure to various government departments or to courts), our policy is that we do not give your personal information to other organisations unless we have disclosed the use in this policy or you have given us your consent to do so.

Occasionally, The Wheeler Centre might also use your personal information for other purposes or share your information with another organisation because:

• we believe it is necessary to provide you with a service which you have requested
• we believe it is necessary to protect the rights, property or personal safety of another website user
• we believe it is necessary to do so to prevent or help detect fraud or serious credit infringements - for example, we may share information with law enforcement agencies and fraud prevention units
• we believe it is necessary to protect the interests of The Wheeler Centre – for example, disclosure to a court in the event of legal action to which The Wheeler Centre is a party
• the assets and operations of The Wheeler Centre’s business are being transferred to another party as a going concern

When we share information with other organisations and service providers as set out above, we do so in accordance with this policy. To the extent that these organisations and service providers gain access to your personal information, their use is governed by the Act.

We may share overall user trends and other generic information collected on this website with our sponsors, advertisers, funding bodies and other third parties.

The service providers we may share your personal information with are the providers of the electronic systems we use to collect and store your personal information; Tessitura Inc and Melbourne International Festival of the Arts (RISING) as part of our ticketing system; banks and financial institutions you use to make payments to us; third party service providers for the purposes of investigating fundraising opportunities; and other service providers we use to help us run aspects of our business efficiently. 

5. HOW LONG WE WILL YOU KEEP YOUR PERSONAL INFORMATION

We will keep your personal information for as long as it is required to provide you with our services and to comply with our legal requirements.

If we no longer require your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy or permanently de-identify your personal information in accordance with our obligations under the Act.

6. ACCESSING INFORMATION WE KEEP ABOUT YOU

We will endeavour to meet your request for access to the personal information we hold for you. However, in some circumstances we may decline a request for access. This includes the following circumstances:

• we no longer hold or use the information
• providing access would have an unreasonable impact on the privacy of others
• the request is deemed frivolous or vexatious
• the information relates to existing or anticipated legal proceedings and would not normally be disclosed as part of those proceedings
• providing access would be unlawful
• providing access would be likely to prejudice the detection, prevention, investigation and prosecution of possible unlawful activity
• the information would reveal commercially sensitive information

We reserve the right to charge you a reasonable fee for access to some types of information. These charges will be limited to the cost of recouping our expenses for providing you with information, such as document retrieval, photocopying, labour and delivery.

7. CHANGING OR DELETING THE INFORMATION

To provide you with the best possible service and to comply with our obligations under the Act it is important the information we hold about you is accurate. We will take reasonable steps to ensure your personal information is accurate, complete and up-to-date at the time of collecting, using or disclosing the information.

If you believe that any information we hold about you is inaccurate, incomplete or out-of-date, you should notify us. We will do our best to correct it or delete it, unless we need to keep it for legal reasons.
 

8. SECURITY

The Wheeler Centre endeavours to take all reasonable steps to keep your personal information secure.

Data collected from the website

The data collected directly and indirectly from you via our website is stored on reputable third-party platforms. These platforms utilise Amazon servers based in the United States and/or in undisclosed locations and accordingly The Wheeler Centre may, in some circumstances, transfer personal information or information collected from individuals to overseas servers operated by third-party organisations.

Data stored in emails and internal documents

The Wheeler Centre uses Microsoft 365 for the storage of email and internal documents. The servers are located in an access-controlled cloud-based server. Once information is stored, only authorised users can access your personal information, and access is only for approved purposes. You can view Microsoft’s privacy policy here.

No liability

The Wheeler Centre is not responsible for any third-party access to your personal information as a result of:

• interception while it is in transit over the internet
• spyware or viruses on the device (such as a computer or phone) from which you access the website
• your failure to adequately protect your usernames or passwords
• any losses, expenses, damages and costs, including legal fees, resulting from such access

Data Breach

If we have reasonable grounds to believe that your personal information may be subject to unauthorised access or disclosure (eligible data breach), we will investigate and assess the breach to determine whether the eligible data breach is likely to result in serious harm to you (notifiable data breach). If a notifiable data breach occurs, then we will notify you and the Australian Information Commissioner as soon as practicable after we become aware of the notifiable data breach in accordance with our obligations under the Act. We will comply in every way with our obligations under Part IIIC – “notification of eligible data breaches” of the Act.

9. PROVIDING INFORMATION ON THIRD PARTY SITES

The website links to some third party sites. These linked sites are not under our control, so we are not responsible for the conduct of any third parties. Before you enter information on those sites, you are responsible for reviewing and considering whether you accept their privacy policy and terms and conditions of use.

10. WHAT TO DO IF YOU HAVE A PROBLEM, QUESTION OR COMPLAINT

If you have any further queries relating to this policy, please contact The Wheeler Centre and we will address your concerns as soon as possible.

11. CHANGES TO THIS POLICY

The Wheeler Centre’s policies will be reviewed periodically to ensure they align with latest legislation and best-practice and may be revised. The Wheeler Centre reserves the right to change this Policy at any time and notify you by posting an updated version of the policy on the website. Before providing us with personal information, please check this policy on the website for any changes.

 

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This policy was last updated 11 August 2025

By purchasing a ticket, you agree to the following terms and conditions.

Standard Terms

1. All ticket sales are final. Ticket refunds, cancellations and exchanges are only permitted in line with the Live Performance Australia Code of Practice or as required by law.
2. If the event is cancelled, rescheduled, or significantly relocated, you will be entitled to a refund.
3. Refunds are processed onto the credit card that was used for the original purchase. If the card is no longer valid, The Wheeler Centre will contact the ticket booker to obtain valid card information.
4. Tickets are only valid if purchased through the Wheeler Centre or an authorised agent.
5. Tickets may not be resold or offered for resale at a premium or be used for advertising, promotions, competitions, or other commercial purposes without the presenter’s prior written permission. The Wheeler Centre reserves the right to refuse admission to the holder of any ticket sold, provided or distributed in breach of this condition.
6. Tickets are issued by the Wheeler Centre in a digital format with its own unique identifier. You must ensure each individual attending has their own ticket unless otherwise stated by the Wheeler Centre.
7. The Wheeler Centre reserves the right to change the event pricing, location, date, time or format.
8. All reasonable efforts will be made to contact ticket holders by email if there is a significant change to an event.
9. Transaction fees may apply to your purchase, of which you will be notified at the time of booking.
10. Prices advertised on The Wheeler Centre website include GST where applicable.
11. Latecomers may not be admitted once an event has commenced. Refunds or exchanges will not be provided for latecomers who are refused entry.
12. Where concessions are applicable, suitable and valid identification must be provided when requested by a staff member. Failure to do so may result in non-admittance.
13. Merchandise and other products will not be refunded or exchanged unless required by law.
14. For all free events, priority will be given to ticket holders who booked in advance over those who have not booked.
15. Unique links for online and digital events are not permitted to be shared or used for marketing or promotional purposes.
16. The viewing period for all online events is final and cannot be altered. Refunds will not be permitted for ticket holders who do not watch the event during the approved viewing period.
17. The Wheeler Centre is an affiliate of the Victorian Government’s Companion Card scheme. Anyone holding a valid Companion Card is entitled to one (1)  complimentary ticket to all Wheeler Centre paid events when all other Companion Card requirements are fulfilled. This does not include the cost associated with merchandise or food and beverages.
18. Children under the age of 2 are not required to have a ticket unless otherwise specified, but must share a seat with their guardian.
19. Children under the age of 15 must be accompanied by an adult.
20. Entry to the Wheeler Centre’s Performance Space, and any external venues the Wheeler Centre uses, is at the ticket holder’s own risk. Any loss, damage, harm, or injury arising from entry to the Wheeler Centre venues will not be at the responsibility of the Wheeler Centre.
21. Recording devices, including cameras, audio, and video recorders, are not permitted at any Wheeler Centre event.
22. The Wheeler Centre reserves the right to update or alter these terms or conditions as required by State Government Health regulations.
23. The Wheeler Centre reserves the right to photograph, film and record the audio at all their events. By attending an event, you agree to be photographed, filmed, and recorded and for any captured material to be used by the Wheeler Centre and its partners for promotional and archival purposes. Attendees and ticket holders agree to the conditions of the Wheeler Centre’s privacy policy when purchasing tickets or attending a Wheeler Centre event.

 

Conditions of Entry

1. Visitors must adhere to all public health orders and Wheeler Centre policies when attending Wheeler Centre events and venues. Failure to comply will result in tickets being rendered void.
2. The Wheeler Centre reserves the right to refuse admission or evict visitors in accordance with the LPA Ticketing Code of Practice.
3. It is a condition of entry that a search of persons or possessions may be required at the time of entry to the Venue.
4. Visitors enter the venue at their own risk. To the maximum extent permitted by law, the Wheeler Centre is not responsible for any loss, damage, harm or injury arising from a customer’s entry to the venue or events within the venue.
5. The Wheeler Centre reserves the right to refuse entry for any of the following reasons:
   1. Where you cannot produce a valid ticket for the event.
   2. Where you cannot produce proof of concession entitlement where a concession ticket has been purchased.
   3. Where you behave in manner that compromises health, safety or welfare of Wheeler Centre staff or audiences with aggressive or abusive behaviour.
   4. Where you have in your possession and/or refuse to surrender to staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in that Venue.
   5. Where you behave in a manner that causes or may cause property damage or that threatens or may threaten the safety of others, including because of intoxication.
   6. Where you behave in a manner that unreasonably interferes with other people’s enjoyment of the event, including the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.
   7. Where you refuse to undergo a physical search or a search of your possessions.
   8. Where you are unwell or intoxicated.